Real people. Real answers.
Questions about an order, a size, or whether something is right for your dog or cat? Send us a note. You’ll hear back from a person who actually knows the products, not a script.
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support@koeeg.com
The fastest way to reach us, any day of the week.
Company
Tameik Tech LLC
1500 N Grant St, Ste N
Denver, CO 80203, US
Help us help you faster
Include your order number, your pet’s size or breed, and a photo if something doesn’t look right.
Every item earned its spot.
If something we sell doesn’t live up to that, we want to hear about it. That feedback is how the shelf stays good.
Quick answers
The things people ask us most. Still stuck? Email support@koeeg.com.
Where is koeeg based?
We’re a U.S. company, Tameik Tech LLC, based in Denver, Colorado. When something isn’t right, there’s a real address and a real team on the other end.
How do I track my order?
Once your order ships, you’ll get a shipping confirmation email with tracking details. Can’t find it? Check your spam folder or email us with your order number.
Can I change or cancel my order?
Email us as soon as possible with your order number. If it hasn’t shipped yet, we’ll do our best to update it for you.
Something isn’t right with my order. What now?
Email support@koeeg.com with your order number and a photo. You can also read our refund policy for the details.
How do you choose what to sell?
Every product has to pass three questions: Is it actually useful? Will it last? Is it worth the money? If the answer to any of them is no, it doesn’t make the shelf.
